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Policies

Policies

Shipping

North American and European Orders: Orders typically are shipped within 1-2 days of receipts and payment (excluding weekends). If a product is out of stock we will notify you and immediately ship the item to you when the item returns to stock. Before the shipment of an out of stock item, you can notify us if you would like to cancel your order and receive a refund. 

Australia, New Zealand and Japan Orders: Orders will normally be shipped same day and no later than 24 hours of receipt and payment (excluding weekends). If a product is out of stock we will notify you and immediately ship the item to you when the item returns to stock (usually less than 10 days). Before the shipment of an out of stock item, you can notify us if you would like to cancel your order and receive a refund.

While these processing and shipping times are typical, they are not guaranteed.

Please use our contact form here for additional shipping questions. 

Payment

Please use our contact form here if you prefer to pay by PayPal, money order or bank transfer. Checks are not accepted. 

Regardless of your country, payments are processed in USD using the processor's daily conversion rate. Australian, Canadian and UK pricing is subject to slight fluctuation due to fluctuating conversion rates. Some bank cards and credit cards will charge additional fees for international payments. Please contact your bank or credit card to know if they will charge additional international fees.  

Pricing

Due to fluctuating currency exchange rates, we reserve the right to change product pricing at any time without notice. 

The Algae Answer and Brightly Shining LLC are not responsible for customs or duties that may be charged on purchased items when imported to your requested country. 

Return and Refunds

We will accept returns of sealed and unopened product within 30 days of purchase. Please use our contact form here to advise us before returning. For sealed and unopened product returned within 30 days of purchase, we will refund your payment less shipping and handling charges to the bank or credit card on which the product was purchased. 

 


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Please Note: The US Food and Drug Administration and the Australian Therapeutic Goods Association has not evaluated any statements made on this website.
The products represented on this website are not intended to diagnose, treat, cure or prevent any disease.

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